Use the message shown on your signing page to choose the next step.
The signing link is invalid or has expired
Check your inbox for a newer invitation. A corrected or reassigned recipient gets a new link, and the old link stops working.
If you do not have a newer invitation, contact the sender. Ask them to check the request and recipient details.
Your turn has not started yet
The sender may have arranged people in signing stages. Wait until your stage becomes active. Select Retry to check the latest state.
No action is needed from you
Your step is already complete. For a group where any one person can respond, another person may have completed the stage.
The request is closed
A declined, cancelled, or expired request cannot continue. Contact the sender if you still need to complete the document.
The signature button is unavailable
Before you select Sign & approve, check that you have:
Verified your email.
Completed every required field under Your details.
Entered your Full legal name.
Created or selected a signature.
Read and selected the consent checkbox.
For an approval request, complete the required details and select the approval consent checkbox. You do not need to create a signature.
The document or request will not load
If the page offers Retry, select it. Check your connection and reload the invitation if the problem continues.
If the PDF controls are available, try Open in new tab. Contact the sender if you still cannot review the document.
The signature could not be submitted
Check for a confirmation before trying again. The request may have changed while you were reviewing it.
If the error continues, tell the sender the document name and the exact error message. Do not send your verification code.